Privacy policy

Who we are

UK Bathroom Fitter (“we”, “us”) operates ukbathroomfitter.com and handles enquiries about bathroom fitting and renovation services in the United Kingdom.

For data protection questions, contact us at [email protected] or call 020 0000 0000.

Information we collect

When you complete our quote form we collect the details you provide, such as your name, phone number, email address, postcode, property type, the type of bathroom work you need, your preferred budget range (if you choose to share it), and any other information you include in free-text fields.

If you call us, we may keep a note of your contact details and what you told us about your project so we can follow up.

When you visit the website, our hosting and analytics providers may process technical data such as IP address, browser type, device type and pages viewed. This helps us keep the site secure and understand how it is used.

How we use your information

We use your details to respond to your enquiry, discuss your bathroom project, arrange a survey or quotation where appropriate, and contact you about the services you asked about.

We may use technical log data to maintain, secure and improve the website.

We do not sell your personal information. We only share it where necessary to run our business — for example with IT providers that host our systems, or with a subcontractor who needs your address to attend a survey you have agreed to — and only on terms that protect your data.

Legal bases (UK GDPR)

We process enquiry information because it is necessary to take steps at your request before entering into a contract, and because we have a legitimate interest in responding to leads and running our business.

Where we rely on legitimate interests, you can object to that processing by contacting us. We will consider your objection and explain our response.

How long we keep information

Enquiry records are kept for as long as needed to deal with your project and for a reasonable period afterwards for customer care, complaints and legal and accounting purposes — typically up to six years unless a shorter period is sufficient.

Server logs are retained for a shorter period defined by our hosting provider.

Your rights

You can ask for access to the personal data we hold about you, ask us to correct inaccurate data, ask us to delete data in certain circumstances, restrict or object to some processing, and ask for your data in a portable format where applicable.

To exercise these rights, email [email protected]. You may also complain to the Information Commissioner's Office (ico.org.uk) if you are concerned about how we use your data.

Updates

We may update this policy from time to time. The “last updated” date at the top of this page will change when we do. Significant changes may also be noted on the website.